We want you to enjoy your food. If something isn't right, please tell us as soon as possible and we'll put it right.
If there's a problem with your order
If your order is wrong, missing an item, or not of satisfactory quality, contact us on 0118 957 1118 on the same day, ideally within an hour of collection or delivery. Where possible, please keep the food so we can look into what happened.
Depending on the situation, we'll offer to replace the item or give a full or partial refund.
Cancellations
Because every dish is cooked fresh to order, we usually can't cancel or refund an order once the kitchen has begun preparing it. If you need to cancel, call us immediately and we'll help if the food hasn't been started.
How refunds are made
Approved refunds are returned to your original payment method through Stripe. Refunds normally appear within 5–10 working days, depending on your bank.
Your legal rights
These arrangements are in addition to your rights under the Consumer Rights Act 2015, which says food must be as described, of satisfactory quality, and fit to eat. Nothing here affects those rights.